FAQ

As Level UP (www.levelupegitim.com), we would like to inform you about the "Personal Data Protection Law" regarding personal data, in order to protect fundamental rights and freedoms, especially the right of privacy, taking into account your security.

Our website www.levelupegitim.com requests some of your personal information (Name, Surname, e-mail and etc.) during the membership process in order to better analyze your demands and interests and provide the most accurate service. This data collected in the levelupegitim.com database is used within our company for campaign activities, to provide better customer service, or to make special promotions and discounts for you. In addition, the statistical data of the transactions you have made on our website www.levelupegitim.com are analyzed by us and stored within the framework of information security. This data does not include the payment steps but includes the activities visited, the activities liked, the broadcasters visited, the changes you make on your profile page, and the products / activities you add to your cart. This data does not include the payment steps but includes the activities visited, the activities liked, the broadcasters visited, the changes you make on your profile page, and the products / activities you add to your cart.

Level UP does not share the information collected from the membership forms with third parties other than the Broadcaster (the person / institution organizing the event sold on www.levelupegitim.com)* without the knowledge of the member in question or otherwise, and does not use or sell it for commercial purposes for any reason. The purpose of collecting and storing this data is the need for the member to benefit from customer services, cross, and complementary sales, and to present the communication of our potential campaigns only to our visitors in the relevant category.

levelupegitim.com also has advertiser identity and marketing activities on Google, Facebook, Instagram, and many other social media. Within the scope of these activities, you can see the advertisements for our events and new events in the category you are most interested in, through the following and remarketing features of these social channels on our site. No data is stored for these activities and is only shown to you after being analyzed by these channels. We specifically use the Remarketing & Demographics and Interest Reports features of Google Analytics. You can opt out of Google Analytics for Display Advertising and customize your Google Display Network ads using your ad settings. Demographic information provided by Google Analytics is used to customize the advertisements given by levelupegitim.com according to the interests of our users. We also use this data in other social media channels so that you can view our most relevant advertisements by you and be informed about our latest news. This information can be shared with advertising broadcasters in target audience studies. By accepting hereby Privacy Policy, you consent to the sharing of your information with Advertisement broadcasters for advertising and promotional purposes. This information does not contain any personal information (name, surname, gender, age or information about the broadcast attended, etc.). This information does not contain any personal information (name, surname, gender, age, or information about the broadcast attended, etc.).

In accordance with the Personal Data Protection Law No. 6698 (“KVKK”), which entered into force on April 7, 2016, in terms of any personal data (Data) you have entered by filling out a form or completing your profile in Level UP, our company, as the data controller and data processor, It will be able to store, preserve, update, change, reorganize in order to continue its services, and operate jointly with third parties in cases and to the extent permitted by the legislation, within the framework described in the law and adhering to the terms and limits described below. This information does not include your financial private data. Level UP will not use your personal data for purposes other than the processing purposes specified here, and will not transfer and/or disclose it to third parties without your express consent or the stipulated reasons in the relevant legislation.

Customer information may be disclosed to official authorities if requested by official authorities and in cases where disclosure is required in accordance with the provisions of the mandatory legislation.

Your credit card information requested on the payment page is never kept on servers or in our databases in order to keep the security of our valued customers at the highest level. In this way, it is ensured that all transactions for payment are carried out between the bank and your computer or phone via the iyzico https://www.iyzico.com/ infrastructure. Any of your payment information cannot be viewed by Level UP personnel.

If you want to unsubscribe from our e-mail list, you can click on the "I do not want to be informed about the campaign announcements" button at the bottom of the e-mails sent from levelupegitim.com. If you want to unsubscribe from our e-mail list, you can click on the "I do not want to be informed about the campaign announcements" button at the bottom of the e-mails sent from levelupegitim.com.

If you terminate your membership or delete your data from your profile, this data will also be deleted by us. Our company will be able to store the personal data it provides, in case of a period stipulated under the provisions of the legislation to which it is subject, by conforming to the relevant periods. If such a period is not foreseen, it will be able to store for a period of time required for the purpose for which they are processed, not exceeding a maximum of 5 years.

Pursuant to paragraph 2 of Article 5 of the Law No. 6698 on the Personal Data Protection Law, provided that it is clearly stipulated in the laws, provided that it is directly related to the establishment or performance of a contract, it is necessary to process personal data belonging to the parties to the contract, in the capacity of data controller / data processor SODAMEDYA İLETİŞİM HIZMETLERİ LTD. ŞTİ.'s legal obligation to fulfill its legal obligation is publicized by the person concerned, data processing is mandatory for the establishment, use, or protection of a right, and data processing is mandatory for the legitimate interests of our Company, which is the data controller, provided that it does not harm the fundamental rights and freedoms of the person concerned, our Company has the right to process personal data without obtaining explicit consent. In addition, express consent is not required for disclosures, use and transfers to be made to persons/institutions that may request information in order for our Company to fulfill its legal obligations arising from the legislation to which it is subject and/or due to legal obligations.

Trade Name: SODAMEDYA İLETİŞİM HIZMETLERİ LTD. ŞTİ.
Balmumcu, Barbaros Bulv. İba Blokları No:24/10 Beşiktaş/ İstanbul 34349 
MERSIS No : 0772 0583 8590 0015
Contact Phone : 0 212 224 44 74
Contact Web Adress: www.levelupegitim.com 

We recommend that you read the User Agreement first, which includes the general terms of use of the Level UP (www.levelupegitim.com) system and the website, the general rules and legal responsibilities regarding this..

If the specified conditions are not suitable for you, please contact us before using the system and the site to get information and/or terminate your use of the site. By using the site and filling out the forms containing your personal information, you are deemed to have accepted the terms written on these pages.

Level UP hereby change the information provided in this domain (levelupegitim.com) and site extensions and/or any services, products, terms of use available in the mobile application and the information provided on the site serving in the domain (levelupegitim.com) or mobile application without any prior notice, reserves the right to reorganize, stop the broadcast. Changes take effect on the date of publication on the site. Level UP recommends its users to review the legal warning page every time they visit, considering the possibility of any changes. These conditions also apply to other 3rd party web pages linked for external link or information purposes.

1.Terms of Use and Privacy are open to all visitors of levelupegitim.com and are equally valid for all our users. The services provided on the site are free of charge unless otherwise stated. These services include all functions of becoming a member / changing membership information / visiting events and getting information and all other activities (before ticketing) within the experience until product purchase, product purchase is paid. In the cases detailed below, the site management may prevent the member from using the site and reserves the right to initiate legal action against the person or persons involved in the following attempts:

1.a.Associating and/or recording information on the site that contains false, defamatory, irregular, incomplete and misleading information, statements that do not comply with general moral rules, and that contradict the laws of the Republic of Turkey,

1.b.Unauthorized copying of the site content, in whole or in part,

1.c.The User is directly responsible for any damages that may arise from the sharing of information such as usernames and passwords given to users or determined by them with third parties or organizations (use of this information by persons other than the user). Likewise, the User cannot use personal information such as IP address, e-mail address, user name of another person on the internet, and cannot access or use other users' private information without permission. The user is deemed to have accepted any legal and penal liability that may arise due to such use.

1.d.The use of software that will threaten the security of the site or the server / hardware on which it operates, the use of software that will prevent the operation of the site and the software used, remote software attacks, making any attempt to prevent the activity, attempting to do so, and obtaining, deleting, changing information will result in termination of membership and use of the site and / or initiation of proceedings for legal sanctions.

2. Content Usage
2.a.Level UP, the general appearance and design of this website and its subpages / panels, all information, pictures, Level UP brand and other brands on the website and mobile application, www.levelupegitim.com domain name, logo, icon, demonstrative, written is the owner or licensee of all materials (“Data”) and intellectual and industrial property rights related thereto, including technical data, computer software, applied sales system, business method and business model presented in electronic, graphic or machine-readable form and are under legal protection. No Data on the website can be changed, copied, reproduced, translated into another language, republished, uploaded to another computer, posted, transmitted, presented or distributed, including code and software, without prior permission and without reference. The whole or part of the website or mobile application cannot be used on another website without permission. On the contrary, actions require legal and criminal responsibility. All other rights of Level UP, whether expressly stated or not stated here, are reserved.

2.b.All criticisms sent to levelupegitim.com, Level UP social media accounts and support panels / customer services belong to Level UP, they can be used by the site management for marketing purposes if desired.

3. Responsibilities
3.a.The information of the users who visit levelupegitim.com (visit time, visit duration, pages viewed, products viewed and/or added to the basket) are followed in order to contribute them better. This information may be shared with the companies we cooperate with in terms of advertising, etc. in order to expand and improve the content, adhering to confidentiality terms. The purpose here is to improve the experience offered by the site, to better promote its products to its visitors, to improve the content created by broadcasters and to improve the site experience. While sharing this information, permissions are taken in accordance with KVKK rules and user information is never shared without permission.

3.b.While the user is using the services of levelupegitim.com, the Turkish Criminal Code, the Turkish Commercial Code, the Law on Intellectual and Artistic Works, the Delegated Legislation on the Protection of Trademark and Patent Rights and legal acts, the Law of Obligations, other relevant legislation provisions and the provisions of levelupegitim.com's agrees to comply with all kinds of announcements and notifications to be published regarding its services on the website and/or mobile application. All legal, penal and financial responsibilities that may arise due to these notifications and illegal use belong to the User.

3.c.The user cannot take actions that prevent or make it difficult for other users and visitors to use levelupegitim.com, cannot force/lock servers or databases by installing automatic programs. No deception attempts. They accepts that their membership will be terminated if they is found and they accepts all kinds of legal and criminal liability that may arise from the situation.

3.d.The user cannot copy the personal / professional information published on levelupegitim.com and presented by the broadcaster, and cannot share it in a different medium and / or in a different content for any purpose. All content published on levelupegitim.com and its sub-pages belongs to levelupegitim.com and SODAMEDYA İLETİŞİM HIZMETLERİ LTD. ŞTİ.

3.d.It is the responsibility of the individuals to back up the messages, e-mails and live chat program data occured with levelupegitim.com and is recommended by Level UP. The site management and SODAMEDYA İLETİŞİM HIZMETLERİ LTD. ŞTİ. cannot be held responsible for the loss, deletion or damage of the messaging due to the lack of backups.

3.e.Membership cancellation and account deletion can be done by the user via levelupegitim.com. The authorization of the user who terminates their membership to the site will be revoked. The person who cancels their membership accepts that this process is irreversible. It is our decision whether to delete any record of the user account terminated by levelupegitim.com or the user himself. The user cannot claim any right or compensation for the deleted records.

3.f.This website may contain links or references to other websites that are not under our control. In addition, the content of the training / event published in line with the requests of the Broadcasters is also the responsibility of the Broadcaster. Level UP is not responsible for the content of these sites or any other links they contain. In addition, Level UP hereby declares in advance that Level UP does not take any legal responsibility for the contents of the publication due to limited or no access to the information / Broadcaster's publication and the accuracy of the shared information in the events sold through the site. The user cannot hold Level UP responsible for the content of the broadcast, the accuracy of the data or any possible in-stream activity.

3.g.Level UP has the right to reach the user by letter, e-mail, SMS, phone call and other means and for communication, marketing, notification and other purposes through the address, e-mail address, landline and mobile telephone lines, and other contact information specified by the user in the registration form on the site or mobile application or updated by the user later. By accepting hereby agreement, the user accepts and declares that Level UP may engage in the above-mentioned communication activities unless there is a written notification to the contrary.

3.h.In certain parts of the site, in certain activities marketed through the site, different rules and obligations specific to that section / broadcast may be specified. Persons and organizations using these sections are deemed to have accepted these rules in advance.

3.i.Please read the "Privacy Policy" section to read our general policy and the precautions we take to protect the personal information and privacy of our users. The user accepts that they will be deemed to have accepted all the provisions of this participation agreement from the moment they starts to benefit from the service and that the agreement will make a provision for themself. The user hereby agrees to indemnify all kinds of damages incurred by Level UP due to their violation of the obligations they has undertaken herein.

Level UP has the right of recourse to the User for all kinds of compensation and/or administrative / judicial fines that the User may have to pay to public institutions and / or third parties due to the violation of the contract.

4. Service Continuity
4.aLevel UP may make unilateral changes to hereby contract without any notice, in order to ensure the continuity of the services it undertakes. Level UP always has the right to permanently or temporarily stop the service it provides unilaterally, to change the content of the service or to cancel it, without giving any reason. User agrees to hereby right. In case of any change, Level UP will publish the current terms of use on its website with a new date update under the same link, and will notify its users by e-mail if necessary. The renewed current terms of use will be valid from the moment they are published on levelupegitim.com and the use of their services will be subject to the renewed terms of use from that moment on. The membership of the member who has sent materials contrary to the provisions of hereby agreement to the levelupegitim.com site or mobile application may be terminated unilaterally by SODAMEDYA İLETİŞİM HIZMETLERİ LTD. ŞTİ. without any notification.

4.bThe Entry into Force of the Agreement: The user is deemed to have undertaken to comply with the levelupegitim.com contract from the moment they fills in and approves the registration form or receives any service or order using this system. The contract will automatically become null and void without the need for any warning, with the termination of the membership or the realization of any of the termination conditions listed in hereby contract.

5. Privacy Policy
levelupegitim.com requests some of your personal information (Name, age, e-mail, etc.) during the membership process in order to provide better service. This data collected on levelupegitim.com is also used within its own structure for campaign activities or special promotional activities for your profile. Apart from your personal information, statistical data of the transactions you have made on the site are analyzed and stored by levelupegitim.com.

Level UP does not share the information it collects from the membership forms with third parties, except broadcasters, without the knowledge of the member in question or otherwise, and does not use or sell it for commercial purposes for any reason other than activity. No third party has access to personal data, except for infrastructures and broadcasters to facilitate access to marketed activities.

levelupegitim.com uses the Remarketing & Demographics and Interest Reports features of Google Analytics. In addition, the data reported as a result of these features are processed for use in Facebook, Instagram and other social media. You can opt out of Google Analytics for Display Advertising and customize your Google Display Network ads using your ad settings. Demographic information provided by Google Analytics is used to customize the advertisements given by us according to the interests of our users. While this information is used in target audience studies, it can be shared with ad broadcasters, together with information about other users. By accepting this Privacy Policy, you consent to the sharing of your information with Advertisement broadcasters for advertising and promotional purposes. This information does not contain any personal information (Name, surname, TR Identity Number, gender, age, etc.) and is used to conduct studies on user trends as a group and to segment the target audience.

Third-party providers, including Google, will display site ads in the banner areas they place on broadcaster sites on the internet. Based on visitors' past visits to levelupegitim.com, we and third-party providers, including Google, use first-party cookies and third-party cookies together to collect information about advertisements, optimize, and publish advertisements.

Customer information will only be disclosed to official authorities if requested by official authorities and in cases where disclosure is required in accordance with the mandatory legislation provisions in force.

Your credit card information requested on the payment page is never kept on the servers of our company and / or the companies that serve it, in order to keep the security of our valued customers at the highest level. In this way, all transactions for payment are made between the bank and your computer or phone via the levelupegitim.com interface.

You can always reach us by using the contact information on our contact page. Only the customer can access all the information that the customer enters into the system, and only the customer can change this information. It is not possible for anyone else to access and change this information.

At the bottom of the e-mails sent from levelupegitim.com, "Please click if you do not want to be informed about the campaign announcements." You can easily unsubscribe from the mailing list by clicking the link.

BUYER

Name – Surname:

Address: / İstanbul

Phone:

E-Mail :

SUBJECT AND SCOPE OF THE AGREEMENT

Hereby Distance Sales Agreement (“Agreement”) has been regulated in accordance with Law No. 6502 on the Law on the Protection of the Consumer (“Law”) and the Distance Contracts Regulation.

The parties to hereby Agreement accept and declare that they know and understand their obligations and responsibilities arising from the Distance Contracts Regulation within the scope of this Agreement.

The subject of hereby Agreement is formed the rights and obligations of the parties in accordance with the provisions of the Law and Distance Contracts Regulation regarding the sale and delivery of the event and / or service with the qualifications specified in the Agreement, which the Buyer ordered electronically for the purchase of goods or services belonging to the Publisher (the person / organization organizing the event sold on www.levelupegitim.com) from the website www.levelupegitim.com ("Website") domain of SODAMEDYA İLETİŞİM HIZMETLERİ LTD ŞTİ ("Level UP / Intermediary Service Provider").

The drawing up of the hereby Agreement will not prevent the performance of the provisions of the Website Membership Agreements that the parties have signed with Level UP separately, and the parties hereby accept and declare that Level UP is not a party in any way in the sale of the service subject to hereby Agreement and that it has no responsibility and commitment to fulfill the obligations of the parties under the Agreement.

BASIC CHARACTERISTICS AND PRICE OF THE GOODS AND SERVICES SUBJECTED IN THE CONTRACT (INCLUDING VAT)

The price of the Product / Service requested by the Buyer is the sales figure on the relevant product page on www.levelupegitim.com, including VAT. This price can be paid in advance via money order / EFT, as well as via credit card also payable.

The price of the product in question is collected from the BUYER by Level UP on behalf of the VENDOR.

By paying the price of the good / service to Level UP, the BUYER will be deemed to have paid the price of the product to the VENDOR.

DELIVERY OF PROPERTY AND TYPE OF DELIVERY

The contract has entered into force upon approval by the BUYER electronically and is executed by the delivery of the service purchased by the BUYER from the VENDOR to the BUYER. The goods will be delivered to the e-mail address specified by the BUYER in the order form and in hereby Agreement, with the entry address and password to the event, as much as the number of purchases and per person. In case the price of a printed or physical product to be used during the broadcast is included in the product / service, the product will be delivered to the BUYER via shipping service. A shipping service fee may arise during this delivery and this service fee is collected by the BUYER at the time of delivery.

DELIVERY EXPENSES AND THEIR PERFORMANCES

The delivery of the event login address and password will be made within the promised period after the payment has been made.

If, for any reason, the price of the goods or services is not paid by the BUYER or the payment is canceled in the bank records, the VENDOR is deemed to be free from the obligation to deliver the goods or services.

In order cancellations made by the BUYER after the goods are sent to the e-mail address by the VENDOR, but after they are received by the BUYER, the BUYER will not be refunded or exchanged. BUYER is responsible for purchase and adherence to designated event hours / time.

In cases where it becomes impossible to fulfill the performance of the goods or services subject to the order, the VENDOR shall notify the BUYER within 3 (three) days from the date of learning of this situation and shall return all payments collected within 30 days at the latest from the date of notification.

BUYER'S STATEMENTS AND COMMITMENTS

The BUYER declares that they has read the preliminary information uploaded by the VENDOR and has given the necessary confirmation in the electronic media.

BUYERS, as consumers, can obtain more detailed information about their demands and complaints by using the VENDOR contact information above.

By confirming hereby Agreement and the Preliminary Information Form electronically, the BUYER confirms that the address, the basic features of the goods or services ordered, the price of the goods or services including taxes; payment, delivery, and information that must be given to the BUYER by the VENDOR before the conclusion of distance contracts are also accurate and complete.

After the delivery of the goods or services, if the bank or financial institution does not pay the price of the goods or services to the VENDOR due to the unfair or unlawful use of the credit card belonging to the BUYER by unauthorized persons in a way that is not caused by the BUYER's fault, the BUYER is obliged to return the service provided that it has been delivered to them and undertakes to pay the usage fee if they participates in the event / uses the service using this information. For the unpaid price, Level UP reserves all legal rights and may initiate legal action.

VENDOR'S STATEMENTS AND COMMITMENTS

The VENDOR declares that the goods or services subject to the contract will be delivered in accordance with consumer legislation and that it will provide information about the use of the service very clearly. In the event that the VENDOR cannot fulfill the obligations declared by the VENDOR due to the Broadcaster, the fee paid to the BUYER shall be refunded in full.

If the VENDOR cannot deliver the goods or services subject to the contract within the period due to force majeure or extraordinary circumstances preventing the event, it is obliged to notify the BUYER within 3 (three) days from the date it learns of the situation.

If the goods or services subject to the contract will be sent to a person other than the BUYER, the VENDOR cannot be held responsible for the fact that the person to be delivered does not receive the e-mail or cannot log in to the event. A full and correct statement of e-mail addresses and contact information belongs to the BUYER.

RIGHT OF WITHDRAWAL

The BUYER declares and accepts that they cannot use any right of withdrawal after completing the payment.

RESOLUTION OF DISPUTES

Within the scope of the Law and Distance Contracts Regulation, BUYERS will forward their complaints about the goods and services they have purchased to Level UP. Level UP will contact the Publisher and provide all possible support to resolve the complaint / issue.

In disputes related to hereby Distant Sales Contract, the Provincial or District Arbitration Committees for Consumer Problems in the place where the BUYER purchases the product in the settlement of the BUYER or where the residence is located, up to the value announced by the Ministry of Customs and Trade every year, and the Consumer Courts are authorized in disputes above the said value.

PRICE OF GOOD / SERVICE

The cash or credit sale price of the goods is included in the order form and is the price included in the invoice sent to the customer together with the notification e-mail sent at the end of the order. Discounts, coupons, shipping fees, and other applications made by Level UP trainings are reflected in the sales price.

DEFAULT AND LEGAL CONSEQUENCES

In the event that the BUYER defaults in the transactions made with the credit card, the cardholder will pay interest within the framework of the credit card agreement made by the bank with the bank and will be liable to the bank. In this case, the relevant bank may take legal actions, may request the costs and retainer from the BUYER, and in any case, if the BUYER defaults due to the BUYER's debt, the BUYER shall be responsible for the loss and damage incurred by the VENDOR due to the delayed performance of the BUYER's debt.

NOTIFICATIONS AND EVIDENTIAL AGREEMENT

Any correspondence to be made between the parties under this Agreement shall be made through the support or e-mail on the Website, except in mandatory cases listed in the legislation. The BUYER accepts, declares, and undertakes that the official books and commercial records of the VENDOR and Level UP and the electronic information and computer records kept in its own database and servers will constitute a binding, conclusive and exclusive evidence in disputes that may arise from this Agreement, and that this article is an evidential contract within the meaning of Article 193 of the Code of Civil Procedure.

VALIDITY

This Agreement, consisting of 14 (fourteen) articles, has been read by the parties and has been concluded and entered into force on ................ by being approved electronically by the BUYER.

VENDOR

BUYER

SODAMEDYA İLETİŞİM HIZMETLERİ LTD. ŞTİ.

Ürün/Hizmet satın almadan önce;

• a) Level Up Eğitim ile ilgili gerekli tüm bilgileri ve iletişim adreslerini
• b) satın aldığım hizmete ilişkin tüm içeriği, ayrıca tüm vergiler dahil toplam hizmet fiyatını ve varsa tüm ek masraflarını
• c) Ödeme, teslimat, ifaya ilişkin bilgileri ve şikayetlere ilişkin sözleşmede düzenlenen çözüm yöntemlerini
• d) uyuşmazlık konusunda başvurularımı Tüketici Mahkemesine veya Tüketici Hakem Heyetine yapabileceğime dair sözleşmesel bilgileri
• e) Mesafeli Sözleşmeler Yönetmeliği'nin 15. maddesine istinaden cayma hakkımın bulunmadığını bildiğimi ve herhangi bir değişiklik konusunda insiyatifin yayıncı ve Level Up Eğitim ‘a ait olduğunu
• f) Hizmet satın alma siparişimi onayladığım takdirde ödeme yükümlülüğü altına gireceğim konusunda açık ve anlaşılır şekilde bilgilendirildiğimi,
• g) bu ön bilgilere vakıf olduğumu ve neticeten Satış Sözleşmesinde düzenlenen tüm hükümleri önceden incelediğimi ve bildiğimi, işbu onay kutusunu işaretlemek suretiyle yazılı olarak kabul, beyan ve taahhüt ederim

"Satın al" tuşuna bastığınız zaman, İade ve Değişiklikler, İptal Etkinlikler hakkındaki şartlar da dahil olmak üzere Level Up Eğitim Mesafeli Satış Sözleşmesi ve Kullanıcı Sözleşmesi'ni kabul etmiş sayılırsınız. Bildiğiniz üzere satışlar havale veya kredi kartı onayına bağlı olarak gerçekleşir. Lütfen işlemlerinizde belirtilen hizmet limitini, verilen havale süre limitini aşmamaya dikkat edin. Belirlenen limitin üstünde yapılan hizmet alımları, herhangi bir uyarı yapılmadan iptal edilecektir. Limit aşımlarında, adres, e-posta, isim, banka bilgileri ve/veya kredi kart numarası gibi kriterlere göre kontrol yapılır.

Kural olarak, tüm etkinlik satışları kesindir.Hizmeti satın aldıktan sonra karar değiştirirseniz, ne yazık ki iptal mümkün değildir, değişiklik ise yayın tarihinin / müsaitliğinin / yayıncının onayının ve Level Up Eğitim ‘un işlem onayına bağlıdır; kesin değildir ve taahhüt edilmez. Satılan hizmetin herhangi bir şekilde verilerinin kaybolması, çalınması, hasar görmesi ya da imha olması durumunda, değişiklik/yeni kayıt oluşturma işlemi onaya tabi olup; belirlenen zamanda inceleme tamamlanamaz ve etkinlik kaçırılırsa bu kullanıcının sorumluluğundadır. Level Up Eğitim bu konuda bir ücret tazmini yapmayacaktır. Etkinliğin iptal edilmesi veya ertelenmesi hariç, satılan hizmetler, satış işlemi sonrasında hiç bir şekilde iptal edilmez, ve ücret iadesi yapılmaz. Ancak, eğer etkinlik iptal olduysa ya da tarihi sizin gidemeyeceğiniz bir güne değiştirilmiş ise ücret iadesi yapılır. Ücret iade tutarları, satın alınan etkinlikte belirtilen ücret iadesi ile sınırlı olup, sair başkaca bir bedelin talebi mümkün değildir. Geri ödemeler konusunda yayıncının belirlediği son iade talebi tarihlerine ve diğer talimatlara uyulması tüketicilerin sorumluluğu altındadır. Lütfen unutmayın, iptal edilen ve ertelenen etkinliklerde tutarın iade edilebilmesi için, etkinlik giriş hakkınız kaldırılacaktır. Hatırlatmak isteriz, eğer taksitle ödeme imkanı sunulursa, vade farkı uygulanabilir. Satın alma işlemini gerçekleştirdiğiniz anda vade farkını ödemeyi kabul etmiş sayılırsınız.

CANCELLATION AND REFUND TERMS

Your right to cancel the product or service you have purchased

No refunds, cancellations or changes can be made unless an event is canceled or postponed by the Broadcaster or there is no force majeure.

Please read the User / Member Agreement and the Distance Sales Agreement carefully.

• You are not entitled to a refund if you participate in part or all of the event, or if you enter the event by following the entry instructions even if you are not following them.

• It is the Buyer's responsibility to read and comply with the requirements of the event. The Buyer, who is determined not to meet a condition during the event for any reason, may be removed from the event / disconnected from the event. Under this condition, the Buyer cannot use the right of refund.

• The Broadcaster's right to change the training date is reserved, and if the Event is moved to a different date, the participant has the right to attend the next session of the relevant training to be held in the future. The participant can request a refund if they wishes. In this case, the participant has to communicate with our customer service within the first 24 hours after being informed about the date change and notify their preference / apply. For this, you need to send an e-mail to info@levelupegitim.com.

• If the Broadcaster cancels the training, the participant has the right to attend the next session of the relevant training to be held in the future. The participant can request a refund if they wishes. In this case, the participant has to inform our customer service about their preference / apply within the first 24 hours after being informed about the event cancellation. For this, you need to send an e-mail to info@levelupegitim.com.

• If the Buyer wants to cancel their participation in the training for which they has paid and requests a refund; no refund, cancellation or change can be made in this case. The Broadcaster may provide the Buyer with the opportunity to attend the most recent future session of the relevant training.

• If the Buyer chooses the money order method as the payment method and completes the payment steps less than 48 hours before the start of the event, unfortunately, the bank may have problems entering the event due to the inability to complete the control and event approval processes. In this case, unfortunately, there is no right of cancellation / refund. Please make the payment steps with your credit card in case of short time to the event or allow more than 5 hours for the payment step to be completed.

• In case the Buyer does not log in to the event at the start time of the event, the Broadcaster is obliged to wait for the participants for 10 minutes after the event start time. The Event Owner (Broadcaster) can cancel the event if there is no participant after 10 minutes. In the event of this cancellation, the Buyer / Buyers cannot request a refund. Buyer / Buyers are expected to be ready at the time of the event and to participate in the event with the participation method declared to them.

• For face-to-face events, if the event jeopardizes the safety, health or personal rights of the Buyer, the Buyer may leave the event by documenting this. In this case, the Buyer entitles for the refund, but it is the Buyer's responsibility to initiate the refund process and declare it to our Support teams.

• In case the Event Owner (Broadcaster) fails to provide the technical details (sound, lighting, language, broadcast media, etc.) specified in the event content and the event cannot be held, the Buyer / Buyers can apply for a refund. The issue will be examined by our Support team and the Buyer / Buyers will be informed in detail about the situation and their refund rights. We care about Buyer rights and support our Event Owners to make the best event possible.

• The fee paid for the Event is determined by the Event Owners and is inclusive of Level UP intermediary service commissions and VAT. If an additional fee is requested from the Buyer under any circumstances after the start of the event, the Buyer may terminate his participation in the event and request a refund.

• In case the Buyer tries to store / try to save / try to use the images of the event, any material or content of the intellectual property right of the Event Owner without permission from the Event Owner, and / or share it on any platform, Level UP reserves the right to take legal action against the Buyer. In this case, the Event Owner has the right to stop the Buyer's access to the event / remove the Buyer from the event, and the Buyer has no right to cancel / refund. Please understand and respect that the Intellectual Property Rights of all event content and materials belong to the Broadcaster.

• If you want to change your participation in the event with the same event on a different date / media, you must declare it at least 7 days before the event starts. Requests for changes to be made 7 days or less from the start of the event are at the Broadcaster's initiative and the Buyer has no right of refund if the change cannot be made.

• If the Buyer changes the event payment method, this change must be made 48 hours before the event start time. If the requested change is not completed 48 hours before the start of the event, the Buyer has no right of cancellation / refund.

When you visit our Level UP website with the extension www.levelupegitim.com owned by SODAMEDYA İletişim Hizmetleri Ltd. Şti., how the information we obtain about you as a User will be used and protected is subject to this Privacy and Cookie Policy.

Level UP may change the Policy provisions at any time. The Current Policy becomes effective on the date it is published on the Site.

II- Cookies

As Level UP, we protect the information shared with us by the people who visit our site while working to ensure that our users benefit from our services in a safe and complete manner.

As with most websites, Cookies are used on the Site for purposes such as displaying personalized content to visitors, performing analytical activities within the Site, and tracking visitor usage habits.

Level UP has prepared this Policy to explain which Cookies are used on the Site and how users can manage their preferences in this regard. In the event that the Cookie information warning on the Site is closed and the Site continues to be used, it is accepted that consent to the use of Cookies is given. The possibility of users to change their Cookie preferences is always reserved.

What is Cookie?

Cookies are small text files that are stored on your device or network server via browsers by the websites you visit. Cookies are created by servers associated with the website you are visiting. This way the server can recognize when a visitor visits the same site.

Cookies do not contain personal data about visitors, such as name, gender or address. You can set your browser to be informed about the placement of cookies, to decide on a case-by-case basis or, in general, to refuse the acceptance of cookies altogether.

You can find more information in the help section of your internet browser. When cookies are not accepted, the functionality of the Site may be limited. You can find information by cookie type below.

Why Are Cookies Used?

On the Site, Cookies are used for the following purposes:

To analyze the Site and to increase the performance of the Site. For example, integrating the different servers on which the Site runs, determining the number of visitors to the Site and adjusting performance accordingly, or making it easier for visitors to find what they are looking for. Personalization, comment, use of other interactive functions

Which Cookies Are Used?

Cookies can be categorized in terms of their owners, lifetime and intended use: According to the party placing the cookie, website cookies and third-party cookies are used. While the site cookies are created by Level UP, third-party cookies are managed by different companies in cooperation with Level UP. Session cookies and persistent cookies are used according to the duration of the activity. Session cookies are deleted when the visitor leaves the Site, while permanent cookies may remain on the visitors' devices for various periods depending on the usage area. According to the purposes of use, technical cookies, verification cookies, customization cookies and analytical cookies are used on the Site.

Mandatory cookies are also used on the site. Mandatory cookies are necessary and important cookies. It allows you to create a user account, log in and browse our website. Persistent cookies remain on your computer or mobile device after you close the browser or application and are used to recognize you when you return to our website.

How Can You Manage Your Cookie Preferences?

Level UP attaches great importance to the ability of users to use their preferences on their personal data. However, preference management is not possible for some Cookies that are mandatory for the Site to work. We would also like to remind you that various functions of the Site may not work if some Cookies are turned off.

Information on how the preferences for Cookies used on the Site can be managed are as follows:

Visitors have the opportunity to customize their preferences for cookies by changing the browser settings in which they view the Site. If the browser being used offers this possibility, it is possible to change the preferences regarding Cookies through the browser settings. Thus, although it may differ according to the possibilities offered by the browser, data owners have the opportunity to prevent the use of cookies, to choose to receive a warning before the use of cookies, or to disable or delete only some Cookies. Although the preferences on this subject vary according to the browser used, it is possible to reach the general explanation at https://www.aboutcookies.org/. Preferences regarding cookies may need to be made separately for each device from which the visitor accesses the Site.